Support that never feels outsourced

At Reach ATS support isn’t an afterthought, it’s embedded in everything we do. Every client has a dedicated account manager, backed by a wider team trained on each customer’s specific set-up, so you’ll always get personalised, knowledgeable support. We respond to every query on the day it’s received, because we believe you deserve respectful, timely service, not a ticket number.

First-class support

Our smart software offers an end-to-end recruitment solution like no other; but what really sets us apart is our people.

Every Reach ATS comes with unlimited access to our brilliant customer support team. Whether it’s a quick query on training or a deep dive into workflow customisation, our experienced team are here for you. And they’re all ISO 20000 accredited too - that’s the gold standard for helpdesks – so you’ll always speak to an expert.

We think they’re our best feature. And you will too.
Loved by our customers
Female office worker smiling with a ringbinder folder open

An extension of your own team

We don’t see ourselves as suppliers. We don’t believe in delivering a product and walking away. Instead, at Reach, we work in partnership with our customers, acting as an extension of their HR team, rather than a detached support service.

We take time to understand your business goals, the way you recruit and the roles you hire for, because your hiring success is our benchmark for success.