The hotel sector is changing. With shifts in travel patterns, rising guest expectations, and increasing competition worldwide, delivering an exceptional guest experience has never been more important.
Every job role within a hotel, from housekeeping to management, from front desk to doorman, impacts guest satisfaction. Which means every hire needs to be right. Hotel recruitment is complex, and continuous and HR teams are under pressure to fill vacant roles swiftly and efficiently without sacrificing either quality or compliance
Hotels need a recruitment solution that’s as dynamic as their staffing needs. With high employee turnover, skills shortages, fluctuating seasonal demands and of course changing traveller preferences, an efficient recruitment process has never been more important for the hotel sector.
And that’s where employee recruitment software comes into its own. It streamlines the entire recruitment process from requisition to onboarding, empowering internal hiring managers and providing HR teams with in-depth recruitment data and instant oversight of all live vacancies.
In this blog, we’ll explore how employee recruitment software addresses the specific challenges of the hotel sector. How it supports rapid hiring during peak seasons, improves collaboration between departments, ensures compliance with employment laws, and enhances the candidate experience. Helping hotels build a skilled, resilient workforce ready to deliver exceptional service all year-round.
What is employee recruitment software and how can it benefit hotels?
Employee recruitment software (also known as ATS – applicant tracking software) helps you automate and manage your hiring workflows and streamline the entire recruitment process. From posting ads to job boards to transferring new hire data to your existing payroll software, it speeds up your hiring process and reduces cost-per-hire whilst automating repetitive administrative tasks.
Good quality employee recruitment software is flexible and adapts to your specific hiring needs. It lets you introduce quick apply functions for urgent vacancies and integrates with pre-employment checks for compliance. It also filters and sort applications, reducing the risk of unconscious bias during hiring.
Meeting Seasonal Staffing Demands
Employee recruitment and selection software handles fluctuating staffing needs with ease, particularly during peak seasons.
Talent pooling software allows hotels to maintain a database of temporary staff for large events and banquets, accepts and store speculative applications and maintains a pipeline of potential team members.
Bulk hiring features allow HR teams to manage multiple applicants quickly and efficiently using filters to sort relevant applications with ease. Disqualifier or ‘killer’ question functions remove ineligible applications from the process before the application is completed, saving you, and the candidate, valuable time. Intelligent applicant tracking software filters candidates by skills, qualifications, experience and even location. Smart software supports your team, making sure you make the right hire every time.
Collaborative Hiring
The real beauty of employee software is that it facilitates better communication and collaboration between your HR team and hotel operations teams, keeping all departments aligned when it comes to hiring.
A bespoke Hiring Manager Portal enables operations teams to approve requisitions, schedule interviews and feedback to candidates direct. Empowering them to find the staff they need.
Operations teams also benefit from task alerts, notifications and the ability to share candidate scores allowing them to quickly progress vacancies, assess candidates and make joint decisions on hiring.
And HR administrative teams retain complete oversight of the entire recruitment process via a dashboard that centralises all live hiring information, progress and outstanding tasks. Relieving the enormous hiring admin burden and offering valuable data insights to inform your hiring strategy.
Compliance Management
Stay on the right side of the law with employee recruitment software that integrates seamlessly with all your pre-employment checks, from DBS to Right-to-Work and beyond. Deep-dive data keeps you on top of your diversity and equality stats and smart software tracks and enables easy upload of required certifications and qualifications.
An ATS will keep you on the right side of GDPR as well, ensuring any personal data collected is done so with permission of your candidate and that data is regularly purged from your system when permissions expire. (NB: If your business involves multiple international locations, make sure you choose employee recruitment software that adheres to the required data collection laws for those countries too.)
Enhancing Candidate Selection
Shortlist candidates using criteria you set for an employee recruitment and selection process that prioritises the best matches for your business. With a flexible ATS you can match candidates swiftly by organising the candidate data in a way that works best for your team.
Sort and filter candidates by location, language proficiency, customer service experience, food safety qualifications, or even proficiency in silver service. Good employee software will let you filter by set criteria. Great employee software will let you outline your own criteria, letting you adjust your workflows to suit your needs and expediting your hiring process.
Improving Candidate Experience
Employee recruitment software isn’t just about improving internal collaboration and streamlining your hiring workflows. It’s also about improving your candidate journey. In a candidate driven market, it’s important to keep your applicants engaged and involved to prevent drop off.
Automated (but personalised) emails, reminders to complete applications and interview scheduling options all improve your candidate experience. With application via socials, a candidate portal that’s optimised for all devices and easy uploads, your applicants will have a hassle-free applicant experience, and a great first impression.
And of course, a positive candidate journey isn’t an isolated experience. It helps make you more attractive to other potential hires. An organised, and employee-focused applicant experience will build and maintain your employer reputation.
Why our recruitment software is the strategic solution to all your hiring needs
There’s no denying employee recruitment software is now an essential for hotel recruitment. It rationalises and expedites hiring workflows, relieving the burden of repetitive administrative tasks and providing an essential audit trail to keep on the right side of compliance.
From meeting seasonal demands with ease, to improving internal collaboration across one or multiple locations, employee recruitment and selection processes become much more streamlined and efficient with the right software.
Of course, not all employee recruitment software is created equal. Whilst some industries could perhaps just about make do with an off the shelf ATS solution, hotels require a solution that’s tailored to their varied and dynamic hiring practices.
Whether you’re running an independent boutique hotel or a large multi-national hotel chain, employee recruitment software that flexes with your changing needs is a must for an efficient, cost-effective hiring process.
Reach ATS is bespoke applicant tracking software that we design to fit your hotel’s unique workflows. Looking for a strategic solution to your staffing? Reach for a better ATS, and book a demo with us today.