Are you looking for a rewarding career in a fast-paced environment with an established software company? Do you want to work at a company with exciting growth opportunities? If so, we have a fantastic opportunity for you.
We are seeking a highly motivated and energetic person that will be responsible for delivering customer support on our leading online recruitment software system - Reach ATS.
You will be curious, eager to learn, and a self-starter willing to dig in and quickly become an expert on our products and processes. You should enjoy spending time working directly with clients in a consultative manner, understanding their requirements and needs, and working with our team to meet those needs in a way that serves the client and our own strategic goals.
As a Client Account Manager, you will provide ongoing services support to our rapidly expanding customer base.
RESPONSIBILITIES
- Provide support via phone, web-based chat, and email to our customers as required.
- Manage incoming cases and maintain focus on resolving customer cases quickly and effectively in line with our service level agreements.
- Keeping clients aware of our many service offerings.
- Clearly and succinctly document communications to customers using our CRM management system.
- Deliver online training sessions to demonstrate the system & showcase new features.
- Collaborate with developers to research, identify and validate issue resolutions.
- Process customer vacancy advertising requirements across digital media.
- Participate in the management and execution of test plans as appropriate and assigned.
- Assist with creating writing pieces such as Knowledge Base articles.
- Test new product features and functionality for our web based software.
- Ensure audit trails are maintained to our various ISO standards.
- Identify, critique, suggest and implement intelligent changes to the customers' recruitment workflow processes.
- Collaborate with team members on knowledge transfer, procedures and standards.
QUALIFICATIONS & SKILLS:
- Strong verbal and written communication skills
- Good interpersonal and analytical skills.
- Proven ability to manage multiple projects at a time while paying close attention to detail.
- Quickly and accurately determine the cause of customer issues.
- Intelligence, motivation, and a team player attitude.
- Bright, high energy individual, with a passion to learn and contribute.
- Good computer knowledge and proficient with Microsoft Office applications.
- Detail-oriented, able to keep track of lots of data effectively.
- Able to absorb new concepts and technologies quickly.
- Able to multi-task and manage priorities.
- Think with a clear mind and deliver useful solutions where required.
- Ability to manage multiple, concurrent client implementations.
- Stay abreast of developing application features.
- Ability to work as an effective team member.
We’re growing fast which means unlimited opportunities to do great work, get recognised, and take your career to the next level.
Why not apply online today to join us as a Client Account Manager? Don’t miss out on this exceptional opportunity to join one of the UK’s leading recruitment software providers.
No agencies please.