Great customer service feels wonderful. Puts a smile on your face and a spring in your step.
When you have a Reach ATS, you’ll get that feeling anytime you talk with a member of our team. Every Reach ATS comes with unlimited access to our brilliant customer support team. All of them.
We take customer service seriously. Our reputation relies upon it. We don’t believe in delivering an applicant tracking system and walking away – for us it really is personal. We enjoy what we do, and we love getting to know you, so we can really understand and anticipate your needs.
We’re not a fan of robots. You’ll never have to deal with a chatbot when you contact us. We prefer the human touch. Whether it’s a quick query or a full-on chat about workflow customisation, our experienced team can provide support with training, configuration, and troubleshooting. They’re also ISO 20000 Accredited – that’s the gold standard for IT helpdesks. We wouldn’t settle for less, neither should you.
When you buy our ats system you’ll get a named Client Success Specialist as well as project and implementation managers. They will work with you, reviewing your recruitment process and scoping workflows to help you customise your perfect ATS. They’ll also help with installation and provide a customised training programme for your HR team and hiring managers.
Our entire team is here to help you. But they’re not pushovers! Our team are experts in recruitment and ATS so don’t be surprised if they challenge your decisions sometimes.
When it comes to customer support, we like to think we’re your toughest coaches, your biggest cheerleaders, and your greatest allies.