We make it personal
Great customer service feels wonderful. Puts a smile on your face and a spring in your step.
With Reach ATS, you’ll get that feeling anytime you talk with a member of our team. Because every Reach ATS comes with unlimited access to our knowledgeable customer support team. All of them.
We take customer support seriously. Which means you’ll never deal with a chatbot when you contact us. We prefer the human touch.
Our brilliant team are also ISO 20000 Accredited – that’s the gold standard for IT helpdesks. We don’t believe in half measures.
So, whether it’s a quick query or a full-on chat about workflow customisation, our experienced team are always there to help.
We wouldn’t settle for less, neither should you.
We’re on your team
When you invest in our ATS, you don’t just get cutting-edge technology and talent attraction expertise. You also gain a dedicated Client Success Manager, and project and implementation managers too.
Think of them as the ultimate support system. Your coaches, cheerleaders, and allies in streamlining and optimising your recruitment process.
This is what a Reach Customer Support package looks like:
- Open access to our entire knowledgeable team
- Ongoing training for the lifetime of your account
- Support for HR and Hiring Managers
- Ongoing account management
- Online ticketing software for logging and managing queries
